RBS Collective Investment Funds Limited: Ombudsman complaint record
15 published Financial Ombudsman decisions. 30% of them went the complainant's way.
At a glance
| Decisions published | 15 |
|---|---|
| Upheld | 3 |
| Partially upheld | 3 |
| Not upheld | 9 |
| Uphold rate | 30% |
| Last 30 days | 1 |
| Last 12 months | 1 |
| First decision | 2014-07-31T00:00:00+00:00 |
| Most recent | 2026-07-07T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 8 | 1 | 3 | 4 | 31% |
| 2 | Account administration errors | 3 | 1 | 0 | 2 | 33% |
| 3 | Investment mis-selling | 2 | 0 | 0 | 2 | 0% |
| 4 | Account closure without notice | 1 | 1 | 0 | 0 | 100% |
| 5 | ISA / savings administration | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment | 12 | 2 | 2 | 8 | 25% |
| 2 | Savings / ISA | 3 | 1 | 1 | 1 | 50% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6469679 | 2026-07-07T00:00:00+00:00 | RBS Collective Investment Funds Limited | child trust fund | Not upheld |
| DRN-5184933 | 2025-02-25T00:00:00+00:00 | RBS Collective Investment Funds Limited | stocks and shares ISA | Partially upheld |
| DRN-4973685 | 2025-01-27T00:00:00+00:00 | RBS Collective Investment Funds Limited | stocks and shares Individual Savings Account (ISA) | Not upheld |
| DRN-4997762 | 2024-11-25T00:00:00+00:00 | RBS Collective Investment Funds Limited | Child Trust Fund (CTF) | Not upheld |
| DRN-4587319 | 2024-01-30T00:00:00+00:00 | RBS Collective Investment Funds Limited | stocks and shares ISA | Upheld |
| DRN-4250093 | 2024-01-15T00:00:00+00:00 | RBS Collective Investment Funds Limited | investment | Partially upheld |
| DRN-4089248 | 2023-12-13T00:00:00+00:00 | RBS Collective Investment Funds Limited | Child Trust Fund (CTF) | Not upheld |
| DRN-4432184 | 2023-11-03T00:00:00+00:00 | RBS Collective Investment Funds Limited | Junior ISA / Investment ISA | Upheld |