Raylo Group Limited: Ombudsman complaint record
6 published Financial Ombudsman decisions. 50% of them went the complainant's way.
At a glance
| Decisions published | 6 |
|---|---|
| Upheld | 3 |
| Partially upheld | 0 |
| Not upheld | 3 |
| Uphold rate | 50% |
| Last 30 days | 1 |
| Last 12 months | 2 |
| First decision | 2024-03-01T00:00:00+00:00 |
| Most recent | 2026-06-24T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Fraud reimbursement (APP scams) | 2 | 1 | 0 | 1 | 50% |
| 2 | Goods and services under S75 | 2 | 1 | 0 | 1 | 50% |
| 3 | Debt collection practices | 1 | 0 | 0 | 1 | 0% |
| 4 | Service failures generally | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor finance (PCP / HP) | 3 | 1 | 0 | 2 | 33% |
| 2 | Other regulated product | 3 | 2 | 0 | 1 | 67% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6302882 | 2026-06-24T00:00:00+00:00 | Raylo Group Limited | hire agreement | Not upheld |
| DRN-5944328 | 2026-02-03T00:00:00+00:00 | Raylo Group Limited | hire agreement | Not upheld |
| DRN-5382297 | 2025-03-10T00:00:00+00:00 | Raylo Group Limited | hire agreement (mobile phone device) | Upheld |
| DRN-4991399 | 2024-08-29T00:00:00+00:00 | Raylo Group Limited | consumer hire agreement (mobile phone) | Upheld |
| DRN-4788451 | 2024-08-19T00:00:00+00:00 | Raylo Group Limited | hire agreement | Upheld |
| DRN-4395886 | 2024-03-01T00:00:00+00:00 | Raylo Group Limited | hire agreement (mobile telephone device) | Not upheld |