Quilter Financial Limited: Ombudsman complaint record
31 published Financial Ombudsman decisions. 68% of them went the complainant's way.
At a glance
| Decisions published | 31 |
|---|---|
| Upheld | 21 |
| Partially upheld | 0 |
| Not upheld | 10 |
| Uphold rate | 68% |
| Last 30 days | 1 |
| Last 12 months | 5 |
| First decision | 2019-07-30T00:00:00+00:00 |
| Most recent | 2026-06-11T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Pension transfer advice | 15 | 14 | 0 | 1 | 93% |
| 2 | Investment mis-selling | 7 | 6 | 0 | 1 | 86% |
| 3 | General financial advice | 4 | 0 | 0 | 4 | 0% |
| 4 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 5 | Irresponsible lending | 1 | 0 | 0 | 1 | 0% |
| 6 | Mortgage advice complaints | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Pension | 19 | 14 | 0 | 5 | 74% |
| 2 | Investment | 9 | 6 | 0 | 3 | 67% |
| 3 | Mortgage | 2 | 1 | 0 | 1 | 50% |
| 4 | Life / income protection | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6298755 | 2026-06-11T00:00:00+00:00 | Quilter Financial Limited | pension | Not upheld |
| DRN-5948468 | 2026-04-02T00:00:00+00:00 | Quilter Financial Limited | insurance — term assurance policy | Not upheld |
| DRN-5913714 | 2025-12-05T00:00:00+00:00 | Quilter Financial Limited | investment advice / stocks and shares ISA | Not upheld |
| DRN-5697790 | 2025-11-25T00:00:00+00:00 | Quilter Financial Limited | pension | Upheld |
| DRN-5821629 | 2025-11-14T00:00:00+00:00 | Quilter Financial Limited | pension (SIPP) | Not upheld |
| DRN-4958184 | 2025-03-25T00:00:00+00:00 | Quilter Financial Limited | investment advice / investment consolidation | Not upheld |
| DRN-4973872 | 2024-08-19T00:00:00+00:00 | Quilter Financial Limited | pension (Self-Invested Personal Pension - SIPP) | Upheld |
| DRN-4316320 | 2023-11-29T00:00:00+00:00 | Quilter Financial Limited | pension | Upheld |