Veste

Quai Investment Services Limited: Ombudsman complaint record

12 published Financial Ombudsman decisions. 100% of them went the complainant's way.

At a glance

Decisions published12
Upheld12
Partially upheld0
Not upheld0
Uphold rate100%
Last 30 days0
Last 12 months12
First decision2025-07-04T00:00:00+00:00
Most recent2026-05-06T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Account administration errors5500100%
2Pension transfer advice4400100%
3Service failures generally1100100%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Pension101000100%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63288992026-05-06T00:00:00+00:00Quai Investment Services LimitedpensionUpheld
DRN-62666802026-04-24T00:00:00+00:00Quai Investment Services LimitedpensionUpheld
DRN-62665542026-03-31T00:00:00+00:00Quai Investment Services Limitedpension (SIPP - Self-Invested Personal Pension)Upheld
DRN-62665642026-03-31T00:00:00+00:00Quai Investment Services Limitedpension (SIPP - Self-Invested Personal Pension)Upheld
DRN-60733692026-01-21T00:00:00+00:00Quai Investment Services LimitedpensionUpheld
DRN-60345452025-12-19T00:00:00+00:00Quai Investment Services Limitedpension - self-invested personal pension (SIPP)Upheld
DRN-57429452025-09-26T00:00:00+00:00Quai Investment Services LimitedpensionUpheld
DRN-57429802025-09-26T00:00:00+00:00Quai Investment Services LimitedpensionUpheld