Prudential Pensions Limited: Ombudsman complaint record
8 published Financial Ombudsman decisions. 38% of them went the complainant's way.
At a glance
| Decisions published | 8 |
|---|---|
| Upheld | 3 |
| Partially upheld | 0 |
| Not upheld | 5 |
| Uphold rate | 38% |
| Last 30 days | 0 |
| Last 12 months | 2 |
| First decision | 2013-05-03T00:00:00+00:00 |
| Most recent | 2026-05-14T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 2 | 1 | 0 | 1 | 50% |
| 2 | Investment mis-selling | 2 | 0 | 0 | 2 | 0% |
| 3 | Pension transfer advice | 2 | 1 | 0 | 1 | 50% |
| 4 | Service failures generally | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Pension | 7 | 3 | 0 | 4 | 43% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6284052 | 2026-05-14T00:00:00+00:00 | Prudential Pensions Limited | pension | Not upheld |
| DRN-5982574 | 2025-12-30T00:00:00+00:00 | Prudential Pensions Limited | pension | Not upheld |
| DRN-5234847 | 2025-02-10T00:00:00+00:00 | Prudential Pensions Limited | pension | Not upheld |
| DRN-4721917 | 2024-04-22T00:00:00+00:00 | Prudential Pensions Limited | pension | Upheld |
| DRN-3779980 | 2023-01-13T00:00:00+00:00 | Prudential Pensions Limited | pension | Upheld |
| DRN-3244871 | 2022-01-18T00:00:00+00:00 | Prudential Pensions Limited | pension | Upheld |
| DRN-1724131 | 2020-09-01T00:00:00+00:00 | Prudential Pensions Limited | pension - annuity | Not upheld |
| DRN-0576702 | 2013-05-03T00:00:00+00:00 | Prudential Pensions Limited | pension | Not upheld |