Prudential International Assurance Plc: Ombudsman complaint record
3 published Financial Ombudsman decisions. 50% of them went the complainant's way.
At a glance
| Decisions published | 3 |
|---|---|
| Upheld | 1 |
| Partially upheld | 1 |
| Not upheld | 1 |
| Uphold rate | 50% |
| Last 30 days | 1 |
| Last 12 months | 2 |
| First decision | 2024-04-02T00:00:00+00:00 |
| Most recent | 2026-05-22T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment mis-selling | 1 | 1 | 0 | 0 | 100% |
| 2 | Motor insurance, claim handling | 1 | 0 | 1 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Life / income protection | 2 | 0 | 1 | 1 | 25% |
| 2 | Pension | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6048181 | 2026-05-22T00:00:00+00:00 | Prudential International Assurance Plc | insurance - whole of life bond | Not upheld |
| DRN-5724004 | 2026-02-25T00:00:00+00:00 | Prudential International Assurance Plc | life insurance with long-term care cover | Partially upheld |
| DRN-4705151 | 2024-04-02T00:00:00+00:00 | Prudential International Assurance Plc | pension investment | Upheld |