Propensio Finance Limited: Ombudsman complaint record
18 published Financial Ombudsman decisions. 44% of them went the complainant's way.
At a glance
| Decisions published | 18 |
|---|---|
| Upheld | 8 |
| Partially upheld | 0 |
| Not upheld | 10 |
| Uphold rate | 44% |
| Last 30 days | 1 |
| Last 12 months | 13 |
| First decision | 2022-09-02T00:00:00+00:00 |
| Most recent | 2026-06-12T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Goods and services under S75 | 9 | 5 | 0 | 4 | 56% |
| 2 | Account administration errors | 2 | 0 | 0 | 2 | 0% |
| 3 | Irresponsible lending | 1 | 0 | 0 | 1 | 0% |
| 4 | Mortgage administration / arrears handling | 1 | 0 | 0 | 1 | 0% |
| 5 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Personal loan | 17 | 8 | 0 | 9 | 47% |
| 2 | Motor finance (PCP / HP) | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-5876941 | 2026-06-12T00:00:00+00:00 | Propensio Finance Limited | fixed sum loan (consumer credit) | Upheld |
| DRN-6353071 | 2026-05-15T00:00:00+00:00 | Propensio Finance Limited | fixed sum loan | Upheld |
| DRN-6338864 | 2026-05-07T00:00:00+00:00 | Propensio Finance Limited | fixed sum loan | Upheld |
| DRN-6256122 | 2026-05-01T00:00:00+00:00 | Propensio Finance Limited | fixed sum loan | Not upheld |
| DRN-6148203 | 2026-03-25T00:00:00+00:00 | Propensio Finance Limited | loan | Not upheld |
| DRN-5938164 | 2026-02-17T00:00:00+00:00 | Propensio Finance Limited | fixed sum loan | Upheld |
| DRN-6054944 | 2026-01-07T00:00:00+00:00 | Propensio Finance Limited | fixed sum loan | Upheld |
| DRN-5933262 | 2025-11-07T00:00:00+00:00 | Propensio Finance Limited | fixed sum loan | Upheld |