Profile Financial Solutions Limited: Ombudsman complaint record
22 published Financial Ombudsman decisions. 46% of them went the complainant's way.
At a glance
| Decisions published | 22 |
|---|---|
| Upheld | 9 |
| Partially upheld | 2 |
| Not upheld | 11 |
| Uphold rate | 46% |
| Last 30 days | 0 |
| Last 12 months | 3 |
| First decision | 2018-03-31T00:00:00+00:00 |
| Most recent | 2026-04-02T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Pension transfer advice | 11 | 3 | 1 | 7 | 32% |
| 2 | General financial advice | 6 | 3 | 1 | 2 | 58% |
| 3 | Service failures generally | 2 | 0 | 0 | 2 | 0% |
| 4 | Debt collection practices | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Pension | 19 | 6 | 2 | 11 | 37% |
| 2 | Motor insurance | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6202606 | 2026-04-02T00:00:00+00:00 | Profile Financial Solutions Limited | pension - Self-Invested Personal Pension (SIPP) | Upheld |
| DRN-5306765 | 2025-07-29T00:00:00+00:00 | Profile Financial Solutions Limited | pension | Upheld |
| DRN-5691810 | 2025-07-18T00:00:00+00:00 | Profile Financial Solutions Limited | pension | Partially upheld |
| DRN-4728029 | 2024-04-29T00:00:00+00:00 | Profile Financial Solutions Limited | pension | Upheld |
| DRN-4440622 | 2024-01-12T00:00:00+00:00 | Profile Financial Solutions Limited | pension | Upheld |
| DRN-4257821 | 2023-12-11T00:00:00+00:00 | Profile Financial Solutions Limited | pension | Not upheld |
| DRN-4489348 | 2023-12-09T00:00:00+00:00 | Profile Financial Solutions Limited | pension | Upheld |
| DRN-4350378 | 2023-12-04T00:00:00+00:00 | Profile Financial Solutions Limited | pension | Not upheld |