Prodigy Finance LTD: Ombudsman complaint record
11 published Financial Ombudsman decisions. 9% of them went the complainant's way.
At a glance
| Decisions published | 11 |
|---|---|
| Upheld | 1 |
| Partially upheld | 0 |
| Not upheld | 10 |
| Uphold rate | 9% |
| Last 30 days | 1 |
| Last 12 months | 5 |
| First decision | 2021-06-08T00:00:00+00:00 |
| Most recent | 2026-06-08T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Debt collection practices | 2 | 1 | 0 | 1 | 50% |
| 2 | Irresponsible lending | 2 | 0 | 0 | 2 | 0% |
| 3 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 4 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |
| 5 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Personal loan | 6 | 1 | 0 | 5 | 17% |
| 2 | Other regulated product | 2 | 0 | 0 | 2 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6372522 | 2026-06-08T00:00:00+00:00 | Prodigy Finance LTD | fixed sum loan | Not upheld |
| DRN-6109918 | 2026-05-05T00:00:00+00:00 | Prodigy Finance LTD | loan | Not upheld |
| DRN-6166970 | 2026-04-27T00:00:00+00:00 | Prodigy Finance Ltd | loan | Not upheld |
| DRN-6137131 | 2026-04-27T00:00:00+00:00 | Prodigy Finance Ltd | loan | Not upheld |
| DRN-5868808 | 2025-11-12T00:00:00+00:00 | Prodigy Finance LTD | student loan | Not upheld |
| DRN-4500982 | 2024-03-04T00:00:00+00:00 | Prodigy Finance LTD | study loan | Not upheld |
| DRN-4423093 | 2023-12-01T00:00:00+00:00 | Prodigy Finance LTD | fixed sum loan | Not upheld |
| DRN-3409433 | 2023-01-05T00:00:00+00:00 | Prodigy Finance LTD | loan | Not upheld |