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Prepay Technologies Ltd (trading as Monese): Ombudsman complaint record

3 published Financial Ombudsman decisions. 33% of them went the complainant's way.

At a glance

Decisions published3
Upheld1
Partially upheld0
Not upheld2
Uphold rate33%
Last 30 days1
Last 12 months3
First decision2026-04-13T00:00:00+00:00
Most recent2026-06-11T00:00:00+00:00

Most common claim types

No decisions in this period.

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Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Other regulated product210150%

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Recent decisions

ReferenceDateFirmProductOutcome
DRN-60624172026-06-11T00:00:00+00:00Prepay Technologies Ltd trading as Moneseprepaid debit cardNot upheld
DRN-62820602026-04-29T00:00:00+00:00Prepay Technologies Ltd (trading as Monese)prepaid card accountNot upheld
DRN-60277432026-04-13T00:00:00+00:00Prepay Technologies Ltd (trading as Monese)prepaid card / payment accountUpheld