All claim types for Premium Credit Limited
12 claim types appearing in Ombudsman decisions involving Premium Credit Limited.
All claim types for Premium Credit Limited
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 14 | 4 | 1 | 9 | 32% |
| 2 | Credit file / adverse marker disputes | 10 | 1 | 0 | 9 | 10% |
| 3 | Service failures generally | 6 | 2 | 2 | 2 | 50% |
| 4 | Debt collection practices | 4 | 0 | 0 | 4 | 0% |
| 5 | Other regulated complaint | 3 | 0 | 0 | 3 | 0% |
| 6 | Card / payment disputes | 3 | 0 | 0 | 3 | 0% |
| 7 | Irresponsible lending | 3 | 1 | 0 | 2 | 33% |
| 8 | Goods and services under S75 | 3 | 0 | 0 | 3 | 0% |
| 9 | Account closure without notice | 2 | 0 | 1 | 1 | 25% |
| 10 | Motor insurance, claim handling | 1 | 0 | 0 | 1 | 0% |
| 11 | Mortgage administration / arrears handling | 1 | 0 | 0 | 1 | 0% |
| 12 | Fraud reimbursement (APP scams) | 1 | 0 | 0 | 1 | 0% |