Plata Finance Limited: Ombudsman complaint record
67 published Financial Ombudsman decisions. 18% of them went the complainant's way.
At a glance
| Decisions published | 67 |
|---|---|
| Upheld | 11 |
| Partially upheld | 2 |
| Not upheld | 54 |
| Uphold rate | 18% |
| Last 30 days | 2 |
| Last 12 months | 42 |
| First decision | 2022-07-18T00:00:00+00:00 |
| Most recent | 2026-06-09T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Irresponsible lending | 42 | 9 | 0 | 33 | 21% |
| 2 | Credit file / adverse marker disputes | 5 | 0 | 0 | 5 | 0% |
| 3 | Investment mis-selling | 2 | 0 | 0 | 2 | 0% |
| 4 | Fraud reimbursement (APP scams) | 2 | 0 | 0 | 2 | 0% |
| 5 | Account administration errors | 1 | 1 | 0 | 0 | 100% |
| 6 | Mortgage administration / arrears handling | 1 | 1 | 0 | 0 | 100% |
| 7 | PCP / HP mis-selling | 1 | 0 | 1 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Personal loan | 52 | 11 | 1 | 40 | 22% |
| 2 | Investment | 3 | 0 | 0 | 3 | 0% |
| 3 | Credit card | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6411690 | 2026-06-09T00:00:00+00:00 | Plata Finance Limited | loan | Not upheld |
| DRN-6288227 | 2026-06-05T00:00:00+00:00 | Plata Finance Limited | loan | Not upheld |
| DRN-6319463 | 2026-05-07T00:00:00+00:00 | Plata Finance Limited | loan | Not upheld |
| DRN-6315189 | 2026-05-06T00:00:00+00:00 | Plata Finance Limited | personal loan | Not upheld |
| DRN-6229071 | 2026-05-06T00:00:00+00:00 | Plata Finance Limited | loan | Not upheld |
| DRN-6309592 | 2026-05-06T00:00:00+00:00 | Plata Finance Limited | loan | Not upheld |
| DRN-6222607 | 2026-04-30T00:00:00+00:00 | Plata Finance Limited | loan | Not upheld |
| DRN-6315705 | 2026-04-27T00:00:00+00:00 | Plata Finance Limited | loan | Not upheld |