Pinnacle Insurance Limited: Ombudsman complaint record
32 published Financial Ombudsman decisions. 14% of them went the complainant's way.
At a glance
| Decisions published | 32 |
|---|---|
| Upheld | 4 |
| Partially upheld | 1 |
| Not upheld | 27 |
| Uphold rate | 14% |
| Last 30 days | 2 |
| Last 12 months | 30 |
| First decision | 2025-05-23T00:00:00+00:00 |
| Most recent | 2026-06-15T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated complaint | 8 | 0 | 1 | 7 | 6% |
| 2 | Service failures generally | 6 | 0 | 0 | 6 | 0% |
| 3 | Travel / life insurance claim disputes | 6 | 2 | 0 | 4 | 33% |
| 4 | Home insurance claim disputes | 2 | 0 | 0 | 2 | 0% |
| 5 | Unknown / needs review | 2 | 0 | 0 | 2 | 0% |
| 6 | PPI mis-selling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 28 | 3 | 1 | 24 | 12% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6154693 | 2026-06-15T00:00:00+00:00 | Pinnacle Insurance Limited | pet insurance | Not upheld |
| DRN-6404264 | 2026-06-04T00:00:00+00:00 | Pinnacle Insurance Limited | pet insurance | Upheld |
| DRN-6092984 | 2026-05-08T00:00:00+00:00 | Pinnacle Insurance Limited | pet insurance | Not upheld |
| DRN-6297331 | 2026-05-07T00:00:00+00:00 | Pinnacle Insurance Limited | pet insurance | Not upheld |
| DRN-5982444 | 2026-05-01T00:00:00+00:00 | Pinnacle Insurance Limited | pet insurance | Not upheld |
| DRN-6178537 | 2026-04-14T00:00:00+00:00 | Pinnacle Insurance Limited | pet insurance | Not upheld |
| DRN-6179075 | 2026-04-02T00:00:00+00:00 | Pinnacle Insurance Limited | pet insurance | Upheld |
| DRN-5894800 | 2026-03-26T00:00:00+00:00 | Pinnacle Insurance Limited | pet insurance | Not upheld |