All claim types for Phoenix Life CA Limited
10 claim types appearing in Ombudsman decisions involving Phoenix Life CA Limited.
All claim types for Phoenix Life CA Limited
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Pension transfer advice | 6 | 2 | 0 | 4 | 33% |
| 2 | Account administration errors | 6 | 2 | 1 | 3 | 42% |
| 3 | General financial advice | 6 | 2 | 0 | 4 | 33% |
| 4 | Travel / life insurance claim disputes | 5 | 1 | 0 | 4 | 20% |
| 5 | Other regulated complaint | 4 | 0 | 1 | 3 | 12% |
| 6 | Investment mis-selling | 4 | 3 | 0 | 1 | 75% |
| 7 | Service failures generally | 4 | 1 | 0 | 3 | 25% |
| 8 | Motor insurance, claim handling | 1 | 0 | 0 | 1 | 0% |
| 9 | PPI mis-selling | 1 | 0 | 0 | 1 | 0% |
| 10 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |