Pepperstone Limited: Ombudsman complaint record
8 published Financial Ombudsman decisions. 12% of them went the complainant's way.
At a glance
| Decisions published | 8 |
|---|---|
| Upheld | 0 |
| Partially upheld | 2 |
| Not upheld | 6 |
| Uphold rate | 12% |
| Last 30 days | 0 |
| Last 12 months | 1 |
| First decision | 2018-11-08T00:00:00+00:00 |
| Most recent | 2026-05-15T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment mis-selling | 4 | 0 | 0 | 4 | 0% |
| 2 | Fraud reimbursement (APP scams) | 1 | 0 | 0 | 1 | 0% |
| 3 | Unknown / needs review | 1 | 0 | 0 | 1 | 0% |
| 4 | Other regulated complaint | 1 | 0 | 1 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment | 7 | 0 | 1 | 6 | 7% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6358301 | 2026-05-15T00:00:00+00:00 | Pepperstone Limited | Contracts for Difference (CFDs) | Partially upheld |
| DRN-5396626 | 2025-03-28T00:00:00+00:00 | Pepperstone Limited | spread betting / CFD trading account | Not upheld |
| DRN-5287064 | 2025-01-26T00:00:00+00:00 | Pepperstone Limited | forex trading / CFD trading | Partially upheld |
| DRN-5040339 | 2024-11-13T00:00:00+00:00 | Pepperstone Limited | Contracts for Differences (CFD) | Not upheld |
| DRN-3811832 | 2023-05-23T00:00:00+00:00 | Pepperstone Limited | spread betting account | Not upheld |
| DRN-2186618 | 2020-10-15T00:00:00+00:00 | Pepperstone Limited | trading account | Not upheld |
| DRN-0058683 | 2019-03-27T00:00:00+00:00 | Pepperstone Limited | forex/trading platform | Not upheld |
| DRN-3543411 | 2018-11-08T00:00:00+00:00 | Pepperstone Limited | forex trading account | Not upheld |