PaySend PLC: Ombudsman complaint record
6 published Financial Ombudsman decisions. 17% of them went the complainant's way.
At a glance
| Decisions published | 6 |
|---|---|
| Upheld | 1 |
| Partially upheld | 0 |
| Not upheld | 5 |
| Uphold rate | 17% |
| Last 30 days | 0 |
| Last 12 months | 5 |
| First decision | 2024-02-29T00:00:00+00:00 |
| Most recent | 2026-04-14T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Fraud reimbursement (APP scams) | 2 | 0 | 0 | 2 | 0% |
| 2 | Card / payment disputes | 2 | 1 | 0 | 1 | 50% |
| 3 | Account closure without notice | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 4 | 1 | 0 | 3 | 25% |
| 2 | Current account | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6268987 | 2026-04-14T00:00:00+00:00 | PaySend PLC | payment account | Not upheld |
| DRN-6006105 | 2026-03-30T00:00:00+00:00 | PaySend PLC | electronic money institution (EMI) payment service | Not upheld |
| DRN-5925125 | 2026-03-27T00:00:00+00:00 | PaySend PLC | current account | Not upheld |
| DRN-6102262 | 2026-03-16T00:00:00+00:00 | PaySend PLC | international money transfer | Upheld |
| DRN-5759875 | 2025-11-12T00:00:00+00:00 | PaySend PLC | payment service | Not upheld |
| DRN-4414806 | 2024-02-29T00:00:00+00:00 | PaySend PLC | international money transfer | Not upheld |