Paysafe Financial Services Limited: Ombudsman complaint record
43 published Financial Ombudsman decisions. 28% of them went the complainant's way.
At a glance
| Decisions published | 43 |
|---|---|
| Upheld | 11 |
| Partially upheld | 2 |
| Not upheld | 30 |
| Uphold rate | 28% |
| Last 30 days | 0 |
| Last 12 months | 2 |
| First decision | 2016-05-16T00:00:00+00:00 |
| Most recent | 2026-05-13T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account closure without notice | 23 | 1 | 2 | 20 | 9% |
| 2 | Card / payment disputes | 6 | 3 | 0 | 3 | 50% |
| 3 | Fraud reimbursement (APP scams) | 5 | 3 | 0 | 2 | 60% |
| 4 | Service failures generally | 4 | 0 | 0 | 4 | 0% |
| 5 | Unknown / needs review | 2 | 2 | 0 | 0 | 100% |
| 6 | Account administration errors | 1 | 1 | 0 | 0 | 100% |
| 7 | Other regulated complaint | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 35 | 9 | 2 | 24 | 29% |
| 2 | Current account | 7 | 2 | 0 | 5 | 29% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6333862 | 2026-05-13T00:00:00+00:00 | Paysafe Financial Services Limited | electronic money wallet | Not upheld |
| DRN-6186576 | 2026-02-27T00:00:00+00:00 | Paysafe Financial Services Limited | payment services / international money transfer | Upheld |
| DRN-5197697 | 2025-02-20T00:00:00+00:00 | Paysafe Financial Services Limited | payment account | Not upheld |
| DRN-4400488 | 2024-10-29T00:00:00+00:00 | Paysafe Financial Services Limited | e-money account | Not upheld |
| DRN-4669489 | 2024-09-27T00:00:00+00:00 | Paysafe Financial Services Limited | current account | Not upheld |
| DRN-4721649 | 2024-07-03T00:00:00+00:00 | Paysafe Financial Services Limited | e-money account | Not upheld |
| DRN-4640526 | 2024-06-17T00:00:00+00:00 | Paysafe Financial Services Limited | e-money account | Not upheld |
| DRN-4408179 | 2024-04-12T00:00:00+00:00 | Paysafe Financial Services Limited | e-money account | Upheld |