Veste

Payment Assist Ltd: Ombudsman complaint record

4 published Financial Ombudsman decisions. 25% of them went the complainant's way.

At a glance

Decisions published4
Upheld1
Partially upheld0
Not upheld3
Uphold rate25%
Last 30 days1
Last 12 months2
First decision2018-04-12T00:00:00+00:00
Most recent2026-06-26T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Card / payment disputes10010%
2Other regulated complaint10010%
3Goods and services under S7510010%
4Service failures generally1100100%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Personal loan30030%
2Other regulated product1100100%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-61668602026-06-26T00:00:00+00:00Payment Assist Ltdfixed sum loanNot upheld
DRN-53715222025-10-31T00:00:00+00:00Payment Assist Ltdfixed sum loanNot upheld
DRN-56220492025-06-23T00:00:00+00:00Payment Assist LtdloanNot upheld
DRN-34583342018-04-12T00:00:00+00:00Payment Assist Ltdpayment planUpheld