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Optimus Cards UK Limited: Ombudsman complaint record

2 published Financial Ombudsman decisions. 50% of them went the complainant's way.

At a glance

Decisions published2
Upheld1
Partially upheld0
Not upheld1
Uphold rate50%
Last 30 days1
Last 12 months1
First decision2024-11-26T00:00:00+00:00
Most recent2026-06-01T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Account closure without notice10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Current account1100100%
2Other regulated product10010%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63970532026-06-01T00:00:00+00:00Optimus Cards UK Limiteddebit cardUpheld
DRN-51272662024-11-26T00:00:00+00:00Optimus Cards UK Limitede-money/debit card (cryptocurrency wallet with associated debit card)Not upheld