OANDA Europe Limited: Ombudsman complaint record
16 published Financial Ombudsman decisions. 16% of them went the complainant's way.
At a glance
| Decisions published | 16 |
|---|---|
| Upheld | 2 |
| Partially upheld | 1 |
| Not upheld | 13 |
| Uphold rate | 16% |
| Last 30 days | 1 |
| Last 12 months | 3 |
| First decision | 2013-10-21T00:00:00+00:00 |
| Most recent | 2026-06-28T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment mis-selling | 7 | 1 | 0 | 6 | 14% |
| 2 | Service failures generally | 4 | 1 | 1 | 2 | 38% |
| 3 | Account closure without notice | 3 | 0 | 0 | 3 | 0% |
| 4 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 5 | Goods and services under S75 | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Investment | 15 | 2 | 1 | 12 | 17% |
| 2 | Motor finance (PCP / HP) | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6171341 | 2026-06-28T00:00:00+00:00 | OANDA Europe Limited | CFD/Spread betting | Not upheld |
| DRN-6155437 | 2026-03-20T00:00:00+00:00 | OANDA Europe Limited | Contracts for Difference (CFD) | Not upheld |
| DRN-5832708 | 2025-11-06T00:00:00+00:00 | OANDA Europe Limited | leveraged trading account (FX, CFDs, Spread Betting) | Not upheld |
| DRN-4217294 | 2023-09-13T00:00:00+00:00 | OANDA Europe Limited | forex trading account | Upheld |
| DRN-2970437 | 2022-03-25T00:00:00+00:00 | OANDA Europe Limited | CFD trading / leveraged products | Not upheld |
| DRN-1638104 | 2020-04-20T00:00:00+00:00 | OANDA Europe Limited | trading account | Not upheld |
| DRN-1674749 | 2020-03-16T00:00:00+00:00 | OANDA Europe Limited | Contracts for Differences (CFDs) | Not upheld |
| DRN-4851734 | 2019-10-24T00:00:00+00:00 | OANDA Europe Limited | trading account (forex, CFD, leveraged derivatives) | Not upheld |