OakNorth Bank plc: Ombudsman complaint record
12 published Financial Ombudsman decisions. 12% of them went the complainant's way.
At a glance
| Decisions published | 12 |
|---|---|
| Upheld | 1 |
| Partially upheld | 1 |
| Not upheld | 10 |
| Uphold rate | 12% |
| Last 30 days | 0 |
| Last 12 months | 3 |
| First decision | 2022-07-13T00:00:00+00:00 |
| Most recent | 2026-04-07T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Service failures generally | 7 | 0 | 1 | 6 | 7% |
| 2 | Account administration errors | 1 | 1 | 0 | 0 | 100% |
| 3 | Account closure without notice | 1 | 0 | 0 | 1 | 0% |
| 4 | Card / payment disputes | 1 | 0 | 0 | 1 | 0% |
| 5 | ISA / savings administration | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Savings / ISA | 10 | 1 | 1 | 8 | 15% |
| 2 | Current account | 2 | 0 | 0 | 2 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6217820 | 2026-04-07T00:00:00+00:00 | OakNorth Bank plc | savings | Not upheld |
| DRN-5838090 | 2025-09-24T00:00:00+00:00 | OakNorth Bank plc | savings - Fixed Rate Cash Individual Savings Account (ISA) | Not upheld |
| DRN-5837373 | 2025-09-24T00:00:00+00:00 | OakNorth Bank plc | savings | Not upheld |
| DRN-4870117 | 2025-01-31T00:00:00+00:00 | OakNorth Bank plc | savings account | Not upheld |
| DRN-5051710 | 2024-12-06T00:00:00+00:00 | OakNorth Bank plc | savings | Not upheld |
| DRN-5010453 | 2024-10-03T00:00:00+00:00 | OakNorth Bank plc | savings | Not upheld |
| DRN-4996782 | 2024-09-02T00:00:00+00:00 | OakNorth Bank plc | ISA (Individual Savings Account) | Not upheld |
| DRN-4194164 | 2023-06-20T00:00:00+00:00 | OakNorth Bank plc | savings account | Partially upheld |