Veste

Oakleafe Group Limited: Ombudsman complaint record

11 published Financial Ombudsman decisions. 86% of them went the complainant's way.

At a glance

Decisions published11
Upheld9
Partially upheld1
Not upheld1
Uphold rate86%
Last 30 days1
Last 12 months7
First decision2023-06-19T00:00:00+00:00
Most recent2026-06-19T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Service failures generally751179%
2Home insurance claim disputes4400100%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Other regulated product7700100%
2Home insurance421162%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-64417672026-06-19T00:00:00+00:00Oakleafe Group Limitedinsurance - loss assessor servicesUpheld
DRN-61876912026-02-27T00:00:00+00:00Oakleafe Group Limitedinsurance - home insurance claim assistancePartially upheld
DRN-61516582026-02-25T00:00:00+00:00Oakleafe Group Limitedinsurance - loss assessor servicesUpheld
DRN-61679322026-02-19T00:00:00+00:00Oakleafe Group Limitedinsurance - home insurance claim assistance (loss assessor services)Upheld
DRN-58128522025-09-12T00:00:00+00:00Oakleafe Group Limitedinsurance claim management / loss assessmentUpheld
DRN-56458792025-09-10T00:00:00+00:00Oakleafe Group Limitedinsurance claims handlingUpheld
DRN-56527672025-08-31T00:00:00+00:00Oakleafe Group Limitedinsurance - loss assessment and claims handlingUpheld
DRN-53474042025-04-17T00:00:00+00:00Oakleafe Group Limitedbuildings insuranceNot upheld