Veste

Nucleus Financial Services Ltd: Ombudsman complaint record

14 published Financial Ombudsman decisions. 21% of them went the complainant's way.

At a glance

Decisions published14
Upheld3
Partially upheld0
Not upheld11
Uphold rate21%
Last 30 days1
Last 12 months4
First decision2015-10-12T00:00:00+00:00
Most recent2026-06-30T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Other regulated complaint3300100%
2Fraud reimbursement (APP scams)20020%
3Service failures generally20020%
4Investment mis-selling20020%
5Pension transfer advice20020%
6Account closure without notice10010%
7Complaints handling failures10010%
8Account administration errors10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Pension830538%
2Investment60060%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63593152026-06-30T00:00:00+00:00Nucleus Financial Services Limitedpension (SIPP - Self-Invested Personal Pension)Upheld
DRN-63260802026-05-20T00:00:00+00:00Nucleus Financial Services LimitedpensionNot upheld
DRN-58702402026-03-23T00:00:00+00:00NUCLEUS FINANCIAL SERVICES LIMITEDinvestmentNot upheld
DRN-54043812025-08-18T00:00:00+00:00Nucleus Financial Services Ltdstocks and shares ISANot upheld
DRN-52197102024-12-18T00:00:00+00:00Nucleus Financial Services Ltdpersonal pension / SIPP transferNot upheld
DRN-41411372023-09-18T00:00:00+00:00Nucleus Financial Services Ltdpension (SIPP - Self Invested Personal Pension)Upheld
DRN-41411342023-09-18T00:00:00+00:00Nucleus Financial Services Ltdpension (SIPP - Self Invested Personal Pension)Upheld
DRN-25817002022-01-27T00:00:00+00:00Nucleus Financial Services LtdISA (structured products)Not upheld