Newline Insurance Company Limited: Ombudsman complaint record
16 published Financial Ombudsman decisions. 19% of them went the complainant's way.
At a glance
| Decisions published | 16 |
|---|---|
| Upheld | 3 |
| Partially upheld | 0 |
| Not upheld | 13 |
| Uphold rate | 19% |
| Last 30 days | 1 |
| Last 12 months | 6 |
| First decision | 2020-11-24T00:00:00+00:00 |
| Most recent | 2026-06-12T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance claim disputes | 5 | 1 | 0 | 4 | 20% |
| 2 | Travel / life insurance claim disputes | 4 | 0 | 0 | 4 | 0% |
| 3 | Motor insurance, claim handling | 3 | 0 | 0 | 3 | 0% |
| 4 | GAP / warranty insurance mis-selling | 1 | 0 | 0 | 1 | 0% |
| 5 | Unknown / needs review | 1 | 1 | 0 | 0 | 100% |
| 6 | Other regulated complaint | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 11 | 1 | 0 | 10 | 9% |
| 2 | GAP / warranty insurance | 5 | 2 | 0 | 3 | 40% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6253072 | 2026-06-12T00:00:00+00:00 | Newline Insurance Company Limited | motor warranty | Not upheld |
| DRN-6055683 | 2026-03-04T00:00:00+00:00 | Newline Insurance Company Limited | motor warranty | Not upheld |
| DRN-5943038 | 2026-02-20T00:00:00+00:00 | Newline Insurance Company Limited | motor warranty insurance | Upheld |
| DRN-5953814 | 2026-02-05T00:00:00+00:00 | Newline Insurance Company Limited | motor warranty | Upheld |
| DRN-6012920 | 2025-12-10T00:00:00+00:00 | Newline Insurance Company Limited | motor warranty | Not upheld |
| DRN-5679672 | 2025-09-15T00:00:00+00:00 | Newline Insurance Company Limited | insurance | Not upheld |
| DRN-4162735 | 2023-06-06T00:00:00+00:00 | Newline Insurance Company Limited | pet insurance | Not upheld |
| DRN-4024428 | 2023-04-03T00:00:00+00:00 | Newline Insurance Company Limited | pet insurance | Upheld |