NewDay Ltd trading as John Lewis Mastercard: Ombudsman complaint record
1 published Financial Ombudsman decisions. 50% of them went the complainant's way.
At a glance
| Decisions published | 1 |
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| Upheld | 0 |
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| Partially upheld | 1 |
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| Not upheld | 0 |
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| Uphold rate | 50% |
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| Last 30 days | 1 |
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| Last 12 months | 1 |
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| First decision | 2026-05-18T00:00:00+00:00 |
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| Most recent | 2026-05-18T00:00:00+00:00 |
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Most common claim types
No decisions in this period.
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Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
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| 1 | Credit card | 1 | 0 | 1 | 0 | 50% |
See every product
Recent decisions
| Reference | Date | Firm | Product | Outcome |
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| DRN-6367128 | 2026-05-18T00:00:00+00:00 | NewDay Ltd trading as John Lewis Mastercard | credit card | Partially upheld |