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NewDay Ltd trading as Aqua: Ombudsman complaint record

19 published Financial Ombudsman decisions. 16% of them went the complainant's way.

At a glance

Decisions published19
Upheld2
Partially upheld2
Not upheld15
Uphold rate16%
Last 30 days7
Last 12 months19
First decision2026-04-09T00:00:00+00:00
Most recent2026-06-15T00:00:00+00:00

Most common claim types

No decisions in this period.

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Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Credit card30030%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-62876702026-06-15T00:00:00+00:00NewDay Ltd trading as Aquacredit cardNot upheld
DRN-64215192026-06-15T00:00:00+00:00NewDay Ltd trading as Aquacredit cardNot upheld
DRN-64074892026-06-05T00:00:00+00:00NewDay Ltd trading as Aquacredit cardNot upheld
DRN-63981902026-06-02T00:00:00+00:00NewDay Ltd trading as Aquacredit cardUpheld
DRN-63909492026-05-29T00:00:00+00:00NewDay Ltd trading as Aquacredit cardPartially upheld
DRN-60897202026-05-28T00:00:00+00:00NewDay Ltd (trading as Aqua)credit cardNot upheld
DRN-61389472026-05-18T00:00:00+00:00NewDay Ltd (trading as Aqua)credit cardNot upheld
DRN-62483822026-05-15T00:00:00+00:00NewDay Ltd (trading as Aqua)current accountNot upheld