Veste

Newbury Building Society: Ombudsman complaint record

5 published Financial Ombudsman decisions. 60% of them went the complainant's way.

At a glance

Decisions published5
Upheld3
Partially upheld0
Not upheld2
Uphold rate60%
Last 30 days1
Last 12 months1
First decision2016-12-05T00:00:00+00:00
Most recent2026-05-20T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Account closure without notice1100100%
2Irresponsible lending1100100%
3Mortgage administration / arrears handling10010%
4PPI mis-selling1100100%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Mortgage310233%
2PPI1100100%
3Savings / ISA1100100%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-62119472026-05-20T00:00:00+00:00Newbury Building SocietymortgageNot upheld
DRN-46849542024-09-30T00:00:00+00:00Newbury Building Societysavings accountUpheld
DRN-18850652021-08-16T00:00:00+00:00Newbury Building SocietymortgageUpheld
DRN-22778212020-11-19T00:00:00+00:00Newbury Building SocietymortgageNot upheld
DRN-20960652016-12-05T00:00:00+00:00Newbury Building Societymortgage payment protection insurance (MPPI)Upheld