All claim types for New Wave Capital Limited
11 claim types appearing in Ombudsman decisions involving New Wave Capital Limited.
All claim types for New Wave Capital Limited
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Card / payment disputes | 12 | 1 | 0 | 11 | 8% |
| 2 | Guarantor loan complaints | 7 | 0 | 0 | 7 | 0% |
| 3 | Fraud reimbursement (APP scams) | 7 | 2 | 1 | 4 | 36% |
| 4 | Credit file / adverse marker disputes | 6 | 1 | 1 | 4 | 25% |
| 5 | Other regulated complaint | 5 | 0 | 0 | 5 | 0% |
| 6 | Irresponsible lending | 5 | 1 | 0 | 4 | 20% |
| 7 | Account administration errors | 4 | 0 | 0 | 4 | 0% |
| 8 | Service failures generally | 4 | 0 | 1 | 3 | 12% |
| 9 | Debt collection practices | 3 | 1 | 1 | 1 | 50% |
| 10 | Account closure without notice | 1 | 0 | 0 | 1 | 0% |
| 11 | Investment mis-selling | 1 | 0 | 0 | 1 | 0% |