All claim types for National Westminster Bank Public Limited Company (NatWest)
16 claim types appearing in Ombudsman decisions involving National Westminster Bank Public Limited Company (NatWest).
All claim types for National Westminster Bank Public Limited Company (NatWest)
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Fraud reimbursement (APP scams) | 23 | 0 | 0 | 23 | 0% |
| 2 | Card / payment disputes | 20 | 1 | 0 | 19 | 5% |
| 3 | Irresponsible lending | 19 | 0 | 1 | 18 | 3% |
| 4 | Account administration errors | 11 | 1 | 1 | 9 | 14% |
| 5 | Credit file / adverse marker disputes | 7 | 1 | 1 | 5 | 21% |
| 6 | Account closure without notice | 7 | 1 | 0 | 6 | 14% |
| 7 | Mortgage administration / arrears handling | 5 | 0 | 1 | 4 | 10% |
| 8 | Service failures generally | 3 | 1 | 0 | 2 | 33% |
| 9 | Debt collection practices | 3 | 0 | 0 | 3 | 0% |
| 10 | ISA / savings administration | 3 | 0 | 0 | 3 | 0% |
| 11 | Goods and services under S75 | 3 | 0 | 1 | 2 | 17% |
| 12 | Other regulated complaint | 2 | 0 | 0 | 2 | 0% |
| 13 | Persistent overdraft use | 2 | 0 | 0 | 2 | 0% |
| 14 | Mortgage advice complaints | 2 | 0 | 0 | 2 | 0% |
| 15 | PPI mis-selling | 1 | 0 | 0 | 1 | 0% |
| 16 | Investment mis-selling | 1 | 1 | 0 | 0 | 100% |