National Westminster Bank Plc (NatWest): Ombudsman complaint record
5 published Financial Ombudsman decisions. 40% of them went the complainant's way.
At a glance
| Decisions published | 5 |
|---|---|
| Upheld | 2 |
| Partially upheld | 0 |
| Not upheld | 3 |
| Uphold rate | 40% |
| Last 30 days | 2 |
| Last 12 months | 5 |
| First decision | 2026-04-16T00:00:00+00:00 |
| Most recent | 2026-06-08T00:00:00+00:00 |
Most common claim types
No decisions in this period.
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Personal loan | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6255811 | 2026-06-08T00:00:00+00:00 | National Westminster Bank Plc (NatWest) | loan | Not upheld |
| DRN-6337584 | 2026-06-03T00:00:00+00:00 | National Westminster Bank PLC (NatWest) | savings - Individual Savings Account (ISA) | Upheld |
| DRN-6266573 | 2026-05-06T00:00:00+00:00 | National Westminster Bank PLC (NatWest) | current account | Not upheld |
| DRN-6317570 | 2026-04-24T00:00:00+00:00 | National Westminster Bank Plc (NatWest) | loan | Not upheld |
| DRN-6280979 | 2026-04-16T00:00:00+00:00 | National Westminster Bank Plc (NatWest) | loan | Upheld |