Veste

National House-Building Council (NHBC): Ombudsman complaint record

7 published Financial Ombudsman decisions. 43% of them went the complainant's way.

At a glance

Decisions published7
Upheld2
Partially upheld2
Not upheld3
Uphold rate43%
Last 30 days3
Last 12 months7
First decision2026-04-09T00:00:00+00:00
Most recent2026-06-12T00:00:00+00:00

Most common claim types

No decisions in this period.

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1GAP / warranty insurance201125%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-63391512026-06-12T00:00:00+00:00National House-Building Council (NHBC)building warranty insuranceNot upheld
DRN-60864892026-06-01T00:00:00+00:00National House-Building Council (NHBC)insurance - new build property warrantyUpheld
DRN-63378012026-05-19T00:00:00+00:00National House-Building Council (NHBC)building warranty / homeowners insuranceNot upheld
DRN-63370342026-05-11T00:00:00+00:00National House-Building Council (NHBC)building warranty insuranceNot upheld
DRN-58949752026-04-30T00:00:00+00:00National House-Building Council (NHBC)building warranty insurancePartially upheld
DRN-62938802026-04-24T00:00:00+00:00National House-Building Council (NHBC)new build home warrantyPartially upheld
DRN-62763352026-04-09T00:00:00+00:00National House-Building Council (NHBC)building warrantyUpheld