National Deposit Friendly Society Limited: Ombudsman complaint record
21 published Financial Ombudsman decisions. 26% of them went the complainant's way.
At a glance
| Decisions published | 21 |
|---|---|
| Upheld | 5 |
| Partially upheld | 1 |
| Not upheld | 15 |
| Uphold rate | 26% |
| Last 30 days | 2 |
| Last 12 months | 3 |
| First decision | 2013-09-24T00:00:00+00:00 |
| Most recent | 2026-06-15T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Travel / life insurance claim disputes | 9 | 4 | 0 | 5 | 44% |
| 2 | Service failures generally | 4 | 0 | 0 | 4 | 0% |
| 3 | Other regulated complaint | 2 | 0 | 0 | 2 | 0% |
| 4 | Account administration errors | 1 | 1 | 0 | 0 | 100% |
| 5 | Motor insurance, claim handling | 1 | 0 | 0 | 1 | 0% |
| 6 | General financial advice | 1 | 0 | 1 | 0 | 50% |
| 7 | Home insurance claim disputes | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 15 | 5 | 0 | 10 | 33% |
| 2 | Life / income protection | 4 | 0 | 1 | 3 | 12% |
| 3 | Savings / ISA | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6406909 | 2026-06-15T00:00:00+00:00 | National Deposit Friendly Society Limited | insurance — income protection policy | Not upheld |
| DRN-6342473 | 2026-05-22T00:00:00+00:00 | National Deposit Friendly Society Limited | insurance — income protection | Not upheld |
| DRN-5936221 | 2026-02-02T00:00:00+00:00 | National Deposit Friendly Society Limited | private medical insurance | Not upheld |
| DRN-4602778 | 2024-02-14T00:00:00+00:00 | National Deposit Friendly Society Limited | insurance — accident-only income protection | Not upheld |
| DRN-4439239 | 2023-11-06T00:00:00+00:00 | National Deposit Friendly Society Limited | insurance — healthcare deposit account plan | Upheld |
| DRN-4019415 | 2023-03-23T00:00:00+00:00 | National Deposit Friendly Society Limited | private medical insurance | Not upheld |
| DRN-3368871 | 2022-09-21T00:00:00+00:00 | National Deposit Friendly Society Limited | private medical insurance | Not upheld |
| DRN-2864498 | 2021-06-22T00:00:00+00:00 | National Deposit Friendly Society Limited | private medical insurance | Not upheld |