MSIG Europe SE: Ombudsman complaint record
13 published Financial Ombudsman decisions. 42% of them went the complainant's way.
At a glance
| Decisions published | 13 |
|---|---|
| Upheld | 4 |
| Partially upheld | 3 |
| Not upheld | 6 |
| Uphold rate | 42% |
| Last 30 days | 3 |
| Last 12 months | 13 |
| First decision | 2025-09-26T00:00:00+00:00 |
| Most recent | 2026-06-12T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance claim disputes | 9 | 2 | 3 | 4 | 39% |
| 2 | Travel / life insurance claim disputes | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 10 | 2 | 3 | 5 | 35% |
| 2 | Motor insurance | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6425252 | 2026-06-12T00:00:00+00:00 | MSIG Europe SE | marine insurance | Not upheld |
| DRN-6263826 | 2026-05-26T00:00:00+00:00 | MSIG Europe SE | commercial motor insurance | Not upheld |
| DRN-6379163 | 2026-05-22T00:00:00+00:00 | MSIG Europe SE | marine insurance | Upheld |
| DRN-6053686 | 2026-02-23T00:00:00+00:00 | MSIG Europe SE | motor insurance | Upheld |
| DRN-6118151 | 2026-02-18T00:00:00+00:00 | MSIG Europe SE | marine insurance | Upheld |
| DRN-5996359 | 2026-02-10T00:00:00+00:00 | MSIG Europe SE | business protection insurance | Not upheld |
| DRN-5985382 | 2025-12-19T00:00:00+00:00 | MSIG Europe SE | insurance | Not upheld |
| DRN-5931533 | 2025-12-04T00:00:00+00:00 | MSIG Europe SE | insurance - yacht/vessel | Not upheld |