Motors Insurance Company Limited: Ombudsman complaint record
54 published Financial Ombudsman decisions. 29% of them went the complainant's way.
At a glance
| Decisions published | 54 |
|---|---|
| Upheld | 15 |
| Partially upheld | 1 |
| Not upheld | 38 |
| Uphold rate | 29% |
| Last 30 days | 1 |
| Last 12 months | 9 |
| First decision | 2013-10-17T00:00:00+00:00 |
| Most recent | 2026-05-19T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Home insurance claim disputes | 21 | 6 | 0 | 15 | 29% |
| 2 | GAP / warranty insurance mis-selling | 11 | 3 | 0 | 8 | 27% |
| 3 | Motor insurance, claim handling | 8 | 3 | 0 | 5 | 38% |
| 4 | Service failures generally | 5 | 3 | 0 | 2 | 60% |
| 5 | Travel / life insurance claim disputes | 4 | 0 | 0 | 4 | 0% |
| 6 | Other regulated complaint | 2 | 0 | 0 | 2 | 0% |
| 7 | Complaints handling failures | 1 | 0 | 1 | 0 | 50% |
| 8 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | GAP / warranty insurance | 28 | 4 | 1 | 23 | 16% |
| 2 | Other regulated product | 25 | 11 | 0 | 14 | 44% |
| 3 | Motor insurance | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6207896 | 2026-05-19T00:00:00+00:00 | Motors Insurance Company Limited | insurance | Not upheld |
| DRN-6191660 | 2026-03-31T00:00:00+00:00 | Motors Insurance Company Limited | motor warranty insurance | Not upheld |
| DRN-6248241 | 2026-03-24T00:00:00+00:00 | Motors Insurance Company Limited | insurance | Upheld |
| DRN-5991200 | 2026-03-09T00:00:00+00:00 | Motors Insurance Company Limited | motor warranty insurance | Not upheld |
| DRN-6022827 | 2026-02-09T00:00:00+00:00 | Motors Insurance Company Limited | insurance | Not upheld |
| DRN-6083958 | 2026-01-16T00:00:00+00:00 | Motors Insurance Company Limited | motor warranty insurance | Upheld |
| DRN-6026958 | 2026-01-08T00:00:00+00:00 | Motors Insurance Company Limited | commercial vehicle warranty | Upheld |
| DRN-5866935 | 2025-11-17T00:00:00+00:00 | Motors Insurance Company Limited | insurance | Not upheld |