Mortgage Agency Services Number Two Limited: Ombudsman complaint record
5 published Financial Ombudsman decisions. 40% of them went the complainant's way.
At a glance
| Decisions published | 5 |
|---|---|
| Upheld | 1 |
| Partially upheld | 2 |
| Not upheld | 2 |
| Uphold rate | 40% |
| Last 30 days | 0 |
| Last 12 months | 1 |
| First decision | 2016-06-14T00:00:00+00:00 |
| Most recent | 2026-03-02T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 3 | 0 | 1 | 2 | 17% |
| 2 | Mortgage administration / arrears handling | 1 | 0 | 1 | 0 | 50% |
| 3 | Service failures generally | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Mortgage | 5 | 1 | 2 | 2 | 40% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6189039 | 2026-03-02T00:00:00+00:00 | Mortgage Agency Services Number Two Limited | mortgage | Upheld |
| DRN-5188668 | 2024-12-04T00:00:00+00:00 | Mortgage Agency Services Number Two Limited | mortgage | Not upheld |
| DRN-7552382 | 2019-06-19T00:00:00+00:00 | Mortgage Agency Services Number Two Limited | mortgage | Partially upheld |
| DRN-8599148 | 2019-06-19T00:00:00+00:00 | Mortgage Agency Services Number Two Limited | mortgage | Partially upheld |
| DRN-9800124 | 2016-06-14T00:00:00+00:00 | Mortgage Agency Services Number Two Limited | mortgage | Not upheld |