Monzo Bank Limited: Ombudsman complaint record
149 published Financial Ombudsman decisions. 10% of them went the complainant's way.
At a glance
| Decisions published | 149 |
|---|---|
| Upheld | 9 |
| Partially upheld | 13 |
| Not upheld | 127 |
| Uphold rate | 10% |
| Last 30 days | 64 |
| Last 12 months | 149 |
| First decision | 2026-03-31T00:00:00+00:00 |
| Most recent | 2026-06-15T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account closure without notice | 3 | 0 | 0 | 3 | 0% |
| 2 | Fraud reimbursement (APP scams) | 3 | 0 | 0 | 3 | 0% |
| 3 | Complaints handling failures | 1 | 0 | 1 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Current account | 48 | 3 | 3 | 42 | 9% |
| 2 | Overdraft | 7 | 0 | 1 | 6 | 7% |
| 3 | Other regulated product | 4 | 1 | 0 | 3 | 25% |
| 4 | Personal loan | 4 | 0 | 1 | 3 | 12% |
| 5 | Buy-now-pay-later | 1 | 0 | 0 | 1 | 0% |
| 6 | Credit card | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6241849 | 2026-06-15T00:00:00+00:00 | Monzo Bank Limited | current account | Not upheld |
| DRN-6114248 | 2026-06-15T00:00:00+00:00 | Monzo Bank Limited | current account | Not upheld |
| DRN-6310686 | 2026-06-15T00:00:00+00:00 | Monzo Bank Limited | current account | Not upheld |
| DRN-6039457 | 2026-06-15T00:00:00+00:00 | Monzo Bank Limited | credit card | Not upheld |
| DRN-6167951 | 2026-06-15T00:00:00+00:00 | MONZO BANK LIMITED | current account | Not upheld |
| DRN-6140769 | 2026-06-12T00:00:00+00:00 | Monzo Bank Limited | current account | Not upheld |
| DRN-6248034 | 2026-06-12T00:00:00+00:00 | Monzo Bank Limited | current account | Not upheld |
| DRN-6407505 | 2026-06-12T00:00:00+00:00 | Monzo Bank Limited | current account | Not upheld |