Moneybarn Limited: Ombudsman complaint record
55 published Financial Ombudsman decisions. 23% of them went the complainant's way.
At a glance
| Decisions published | 55 |
|---|---|
| Upheld | 10 |
| Partially upheld | 5 |
| Not upheld | 40 |
| Uphold rate | 23% |
| Last 30 days | 0 |
| Last 12 months | 6 |
| First decision | 2015-09-25T00:00:00+00:00 |
| Most recent | 2026-04-15T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Goods and services under S75 | 38 | 9 | 3 | 26 | 28% |
| 2 | Mortgage administration / arrears handling | 5 | 0 | 1 | 4 | 10% |
| 3 | Irresponsible lending | 3 | 0 | 1 | 2 | 17% |
| 4 | Debt collection practices | 2 | 1 | 0 | 1 | 50% |
| 5 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 6 | Service failures generally | 1 | 0 | 0 | 1 | 0% |
| 7 | Credit file / adverse marker disputes | 1 | 0 | 0 | 1 | 0% |
| 8 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 9 | PCP / HP mis-selling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor finance (PCP / HP) | 50 | 9 | 5 | 36 | 23% |
| 2 | Other regulated product | 3 | 1 | 0 | 2 | 33% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6272885 | 2026-04-15T00:00:00+00:00 | Moneybarn Limited | car finance (conditional sale agreement) | Not upheld |
| DRN-6262493 | 2026-03-30T00:00:00+00:00 | Moneybarn Limited | conditional sale agreement (car finance) | Upheld |
| DRN-6153232 | 2026-03-23T00:00:00+00:00 | Moneybarn Limited | conditional sale agreement (vehicle finance) | Not upheld |
| DRN-5365066 | 2025-08-12T00:00:00+00:00 | Moneybarn Limited | conditional sale agreement (car finance) | Not upheld |
| DRN-5252758 | 2025-07-14T00:00:00+00:00 | Moneybarn Limited | car finance (conditional sale agreement) | Not upheld |
| DRN-5386121 | 2025-06-27T00:00:00+00:00 | Moneybarn Limited | conditional sale agreement (car finance) | Partially upheld |
| DRN-5472653 | 2025-04-24T00:00:00+00:00 | Moneybarn Limited | conditional sale agreement (car finance) | Not upheld |
| DRN-5232724 | 2024-12-30T00:00:00+00:00 | Moneybarn Limited | conditional sale agreement (used van) | Upheld |