Modulr FS Limited: Ombudsman complaint record
21 published Financial Ombudsman decisions. 29% of them went the complainant's way.
At a glance
| Decisions published | 21 |
|---|---|
| Upheld | 6 |
| Partially upheld | 0 |
| Not upheld | 15 |
| Uphold rate | 29% |
| Last 30 days | 0 |
| Last 12 months | 10 |
| First decision | 2022-10-31T00:00:00+00:00 |
| Most recent | 2026-05-05T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account closure without notice | 9 | 3 | 0 | 6 | 33% |
| 2 | Fraud reimbursement (APP scams) | 4 | 1 | 0 | 3 | 25% |
| 3 | Card / payment disputes | 3 | 1 | 0 | 2 | 33% |
| 4 | Service failures generally | 2 | 1 | 0 | 1 | 50% |
| 5 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Current account | 14 | 4 | 0 | 10 | 29% |
| 2 | Other regulated product | 5 | 2 | 0 | 3 | 40% |
| 3 | Savings / ISA | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6294797 | 2026-05-05T00:00:00+00:00 | Modulr FS Limited | current account | Not upheld |
| DRN-6013914 | 2026-04-24T00:00:00+00:00 | Modulr FS Limited | payment account | Not upheld |
| DRN-6100621 | 2026-03-31T00:00:00+00:00 | Modulr FS Limited | current account | Upheld |
| DRN-5940246 | 2026-01-19T00:00:00+00:00 | Modulr FS Limited | payment account | Upheld |
| DRN-6066744 | 2026-01-09T00:00:00+00:00 | Modulr FS Limited | prepaid card | Upheld |
| DRN-5751934 | 2025-12-17T00:00:00+00:00 | Modulr FS Limited | current account | Not upheld |
| DRN-5539450 | 2025-09-30T00:00:00+00:00 | Modulr FS Limited | payment services | Not upheld |
| DRN-5469727 | 2025-09-29T00:00:00+00:00 | Modulr FS Limited | e-money account | Upheld |