Mitsubishi HC Capital UK PLC (trading as Novuna Personal Finance, formerly Hitachi Personal Finance): Ombudsman complaint record
2 published Financial Ombudsman decisions. 0% of them went the complainant's way.
At a glance
| Decisions published | 2 |
|---|---|
| Upheld | 0 |
| Partially upheld | 0 |
| Not upheld | 2 |
| Uphold rate | 0% |
| Last 30 days | 0 |
| Last 12 months | 2 |
| First decision | 2026-04-21T00:00:00+00:00 |
| Most recent | 2026-05-07T00:00:00+00:00 |
Most common claim types
No decisions in this period.
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Personal loan | 2 | 0 | 0 | 2 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-4929376 | 2026-05-07T00:00:00+00:00 | Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance (formerly Hitachi Personal Finance) | consumer credit / personal loan | Not upheld |
| DRN-4762877 | 2026-04-21T00:00:00+00:00 | Mitsubishi HC Capital UK PLC (trading as Novuna Personal Finance, formerly Hitachi Personal Finance) | credit agreement (personal loan for timeshare purchase) | Not upheld |