Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance (formerly Hitachi Capital Consumer Finance): Ombudsman complaint record
2 published Financial Ombudsman decisions. 50% of them went the complainant's way.
At a glance
| Decisions published | 2 |
|---|---|
| Upheld | 1 |
| Partially upheld | 0 |
| Not upheld | 1 |
| Uphold rate | 50% |
| Last 30 days | 0 |
| Last 12 months | 2 |
| First decision | 2026-04-23T00:00:00+00:00 |
| Most recent | 2026-05-08T00:00:00+00:00 |
Most common claim types
No decisions in this period.
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Personal loan | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-4876549 | 2026-05-08T00:00:00+00:00 | Mitsubishi HC Capital UK PLC, trading as Novuna Personal Finance (formerly Hitachi Capital Consumer Finance) | credit agreement (loan for timeshare purchase) | Not upheld |
| DRN-6313037 | 2026-04-23T00:00:00+00:00 | Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance (formerly Hitachi Capital Consumer Finance) | timeshare financing (credit agreement) | Upheld |