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Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance: Ombudsman complaint record

79 published Financial Ombudsman decisions. 16% of them went the complainant's way.

At a glance

Decisions published79
Upheld11
Partially upheld3
Not upheld65
Uphold rate16%
Last 30 days34
Last 12 months78
First decision2026-04-02T00:00:00+00:00
Most recent2026-06-15T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Goods and services under S7510010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Personal loan71836013%
2Other regulated product730443%
3Buy-now-pay-later10010%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-62850702026-06-15T00:00:00+00:00Mitsubishi HC Capital UK PLC, trading as Novuna Personal Financeconsumer credit agreement / personal finance loanNot upheld
DRN-64265682026-06-12T00:00:00+00:00Mitsubishi HC Capital UK PLC (trading as Novuna Personal Finance)timeshare financing (credit agreement)Not upheld
DRN-64264432026-06-12T00:00:00+00:00Mitsubishi HC Capital UK Plc trading as Novuna Personal Financeconsumer credit (personal loan)Not upheld
DRN-64253392026-06-12T00:00:00+00:00Mitsubishi HC Capital UK PLC trading as Novuna Personal Financetimeshare with consumer creditNot upheld
DRN-64213722026-06-11T00:00:00+00:00Mitsubishi HC Capital UK PLC trading as Novuna Personal Financeconsumer credit / personal loanNot upheld
DRN-64220792026-06-11T00:00:00+00:00Mitsubishi HC Capital UK PLC trading as Novuna Personal Financecredit agreement (personal loan for timeshare purchase)Not upheld
DRN-64201582026-06-10T00:00:00+00:00Mitsubishi HC Capital UK Plc (trading as Novuna Personal Finance)timeshare (fractional club membership) financed by consumer creditUpheld
DRN-63728652026-06-10T00:00:00+00:00Mitsubishi HC Capital UK PLC trading as Novuna Personal FinancePersonal loan (credit agreement for timeshare purchase)Not upheld