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Mitsubishi HC Capital UK PLC trading as Novuna Consumer Finance: Ombudsman complaint record

9 published Financial Ombudsman decisions. 11% of them went the complainant's way.

At a glance

Decisions published9
Upheld1
Partially upheld0
Not upheld8
Uphold rate11%
Last 30 days4
Last 12 months9
First decision2026-04-09T00:00:00+00:00
Most recent2026-06-08T00:00:00+00:00

Most common claim types

No decisions in this period.

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Personal loan60060%
2Other regulated product310233%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-64021862026-06-08T00:00:00+00:00Mitsubishi HC Capital UK PLC trading as Novuna Consumer Financeconsumer credit loanNot upheld
DRN-64020052026-06-03T00:00:00+00:00Mitsubishi HC Capital UK PLC trading as Novuna Consumer Financetimeshare finance (credit agreement)Upheld
DRN-63786542026-05-22T00:00:00+00:00Mitsubishi HC Capital UK PLC (trading as Novuna Consumer Finance)timeshare finance (credit agreement)Not upheld
DRN-58152432026-05-21T00:00:00+00:00Mitsubishi HC Capital UK PLC trading as Novuna Consumer Financeconsumer credit (loan for timeshare purchase)Not upheld
DRN-60610732026-05-13T00:00:00+00:00Mitsubishi HC Capital UK PLC (trading as Novuna Consumer Finance)timeshare finance (credit agreement)Not upheld
DRN-58783812026-05-12T00:00:00+00:00Mitsubishi HC Capital UK PLC trading as Novuna Consumer Financeconsumer credit (loan)Not upheld
DRN-63179672026-04-26T00:00:00+00:00Mitsubishi HC Capital UK PLC trading as Novuna Consumer Financeconsumer credit / timeshare financingNot upheld
DRN-62983372026-04-17T00:00:00+00:00Mitsubishi HC Capital UK PLC trading as Novuna Consumer Financeconsumer credit agreement (financing for timeshare purchase)Not upheld