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Mitsubishi HC Capital UK PLC (trading as Novuna): Ombudsman complaint record

6 published Financial Ombudsman decisions. 8% of them went the complainant's way.

At a glance

Decisions published6
Upheld0
Partially upheld1
Not upheld5
Uphold rate8%
Last 30 days6
Last 12 months6
First decision2026-05-26T00:00:00+00:00
Most recent2026-06-11T00:00:00+00:00

Most common claim types

No decisions in this period.

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Personal loan501410%
2Other regulated product10010%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-50250522026-06-11T00:00:00+00:00Mitsubishi HC Capital UK PLC trading as Novunatimeshare membership (Fractional Club) financed by consumer creditNot upheld
DRN-64064002026-06-04T00:00:00+00:00Mitsubishi HC Capital UK PLC (trading as Novuna)timeshare finance (credit agreement)Not upheld
DRN-63987552026-06-02T00:00:00+00:00Mitsubishi HC Capital UK PLC trading as Novunacredit agreement (timeshare financing)Not upheld
DRN-63963052026-06-01T00:00:00+00:00Mitsubishi HC Capital UK PLC (trading as Novuna)loanNot upheld
DRN-63928892026-05-29T00:00:00+00:00Mitsubishi HC Capital UK Plc trading as Novunacredit agreement (loan for timeshare purchase)Not upheld
DRN-63823692026-05-26T00:00:00+00:00Mitsubishi HC Capital UK Plc trading as Novunacredit agreement (point-of-sale loan for timeshare purchase)Partially upheld