Medicash Health Benefits Limited: Ombudsman complaint record
20 published Financial Ombudsman decisions. 38% of them went the complainant's way.
At a glance
| Decisions published | 20 |
|---|---|
| Upheld | 6 |
| Partially upheld | 3 |
| Not upheld | 11 |
| Uphold rate | 38% |
| Last 30 days | 1 |
| Last 12 months | 2 |
| First decision | 2014-05-14T00:00:00+00:00 |
| Most recent | 2026-06-25T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Travel / life insurance claim disputes | 6 | 1 | 1 | 4 | 25% |
| 2 | Service failures generally | 5 | 2 | 1 | 2 | 50% |
| 3 | Other regulated complaint | 3 | 1 | 1 | 1 | 50% |
| 4 | Motor insurance, claim handling | 2 | 0 | 0 | 2 | 0% |
| 5 | Home insurance claim disputes | 2 | 1 | 0 | 1 | 50% |
| 6 | Unknown / needs review | 1 | 1 | 0 | 0 | 100% |
| 7 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Other regulated product | 17 | 6 | 2 | 9 | 41% |
| 2 | Payday / short-term credit | 3 | 0 | 1 | 2 | 17% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6307455 | 2026-06-25T00:00:00+00:00 | Medicash Health Benefits Limited | healthcare cash plan | Not upheld |
| DRN-5741365 | 2025-11-28T00:00:00+00:00 | Medicash Health Benefits Limited | private medical insurance | Not upheld |
| DRN-5285617 | 2025-02-28T00:00:00+00:00 | Medicash Health Benefits Limited | healthcare cash plan | Not upheld |
| DRN-5359952 | 2025-02-27T00:00:00+00:00 | Medicash Health Benefits Limited | health cash plan insurance | Partially upheld |
| DRN-4748079 | 2024-05-09T00:00:00+00:00 | Medicash Health Benefits Limited | medical insurance | Not upheld |
| DRN-4646059 | 2024-03-25T00:00:00+00:00 | Medicash Health Benefits Limited | health insurance | Not upheld |
| DRN-4343562 | 2023-09-11T00:00:00+00:00 | Medicash Health Benefits Limited | health insurance / cash plan | Upheld |
| DRN-4301946 | 2023-08-16T00:00:00+00:00 | Medicash Health Benefits Limited | health insurance / cash plan | Upheld |