Mattioli Woods Limited: Ombudsman complaint record
10 published Financial Ombudsman decisions. 40% of them went the complainant's way.
At a glance
| Decisions published | 10 |
|---|---|
| Upheld | 3 |
| Partially upheld | 2 |
| Not upheld | 5 |
| Uphold rate | 40% |
| Last 30 days | 1 |
| Last 12 months | 4 |
| First decision | 2024-09-27T00:00:00+00:00 |
| Most recent | 2026-06-15T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Account administration errors | 2 | 1 | 0 | 1 | 50% |
| 2 | Investment mis-selling | 2 | 0 | 0 | 2 | 0% |
| 3 | Pension transfer advice | 2 | 2 | 0 | 0 | 100% |
| 4 | General financial advice | 1 | 0 | 1 | 0 | 50% |
| 5 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 6 | Service failures generally | 1 | 0 | 1 | 0 | 50% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Pension | 9 | 3 | 2 | 4 | 44% |
| 2 | Investment | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6396355 | 2026-06-15T00:00:00+00:00 | Mattioli Woods Limited | pension | Not upheld |
| DRN-5950068 | 2026-02-24T00:00:00+00:00 | Mattioli Woods Limited | pension - self-invested personal pension (SIPP) | Upheld |
| DRN-5991216 | 2025-12-02T00:00:00+00:00 | Mattioli Woods Limited | pension - self-invested personal pension (SIPP) | Partially upheld |
| DRN-5735733 | 2025-08-06T00:00:00+00:00 | Mattioli Woods Limited | pension | Upheld |
| DRN-5553992 | 2025-05-12T00:00:00+00:00 | Mattioli Woods Limited | pension - SIPP (Self-Invested Personal Pension) | Not upheld |
| DRN-5554327 | 2025-05-12T00:00:00+00:00 | Mattioli Woods Limited | pension - SIPP (Self-Invested Personal Pension) | Not upheld |
| DRN-5179961 | 2025-04-14T00:00:00+00:00 | Mattioli Woods Limited | investment bond (offshore) | Not upheld |
| DRN-5110301 | 2025-01-23T00:00:00+00:00 | Mattioli Woods Limited | pension | Not upheld |