Match the Cash Limited: Ombudsman complaint record
33 published Financial Ombudsman decisions. 48% of them went the complainant's way.
At a glance
| Decisions published | 33 |
|---|---|
| Upheld | 15 |
| Partially upheld | 2 |
| Not upheld | 16 |
| Uphold rate | 48% |
| Last 30 days | 0 |
| Last 12 months | 7 |
| First decision | 2020-10-29T00:00:00+00:00 |
| Most recent | 2026-04-28T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Irresponsible lending | 28 | 14 | 2 | 12 | 54% |
| 2 | Guarantor loan complaints | 2 | 1 | 0 | 1 | 50% |
| 3 | Account administration errors | 1 | 0 | 0 | 1 | 0% |
| 4 | Debt collection practices | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Guarantor loan | 19 | 13 | 0 | 6 | 68% |
| 2 | Personal loan | 11 | 2 | 2 | 7 | 27% |
| 3 | Investment | 1 | 0 | 0 | 1 | 0% |
| 4 | Other regulated product | 1 | 0 | 0 | 1 | 0% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6310249 | 2026-04-28T00:00:00+00:00 | Match the Cash Limited | loan | Not upheld |
| DRN-6229481 | 2026-03-19T00:00:00+00:00 | Match the Cash Limited | personal loan | Upheld |
| DRN-5741463 | 2025-12-22T00:00:00+00:00 | Match the Cash Limited | loan | Not upheld |
| DRN-5889086 | 2025-12-09T00:00:00+00:00 | Match the Cash Limited | loan - guarantor | Not upheld |
| DRN-5704207 | 2025-10-03T00:00:00+00:00 | Match the Cash Limited | personal loan | Not upheld |
| DRN-5810884 | 2025-09-11T00:00:00+00:00 | Match the Cash Limited | guarantor loan | Not upheld |
| DRN-5661603 | 2025-07-03T00:00:00+00:00 | Match the Cash Limited | guarantor loan | Not upheld |
| DRN-5587084 | 2025-06-12T00:00:00+00:00 | Match the Cash Limited | unsecured loan | Not upheld |