MARSHALL MOTOR GROUP LIMITED: Ombudsman complaint record
4 published Financial Ombudsman decisions. 25% of them went the complainant's way.
At a glance
| Decisions published | 4 |
|---|---|
| Upheld | 1 |
| Partially upheld | 0 |
| Not upheld | 3 |
| Uphold rate | 25% |
| Last 30 days | 0 |
| Last 12 months | 4 |
| First decision | 2025-08-05T00:00:00+00:00 |
| Most recent | 2026-05-15T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | GAP / warranty insurance mis-selling | 1 | 1 | 0 | 0 | 100% |
| 2 | Other regulated complaint | 1 | 0 | 0 | 1 | 0% |
| 3 | PCP / HP mis-selling | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor finance (PCP / HP) | 2 | 0 | 0 | 2 | 0% |
| 2 | Motor insurance | 1 | 0 | 0 | 1 | 0% |
| 3 | Other regulated product | 1 | 1 | 0 | 0 | 100% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6259614 | 2026-05-15T00:00:00+00:00 | Marshall Motor Group Limited | motor insurance (car care policies) | Not upheld |
| DRN-6012501 | 2026-03-30T00:00:00+00:00 | MARSHALL MOTOR GROUP LIMITED | car finance (hire purchase agreement) | Not upheld |
| DRN-6064810 | 2026-01-22T00:00:00+00:00 | MARSHALL MOTOR GROUP LIMITED | insurance | Upheld |
| DRN-5628173 | 2025-08-05T00:00:00+00:00 | MARSHALL MOTOR GROUP LIMITED | hire purchase agreement | Not upheld |