Marsh FM LLP: Ombudsman complaint record
8 published Financial Ombudsman decisions. 62% of them went the complainant's way.
At a glance
| Decisions published | 8 |
|---|---|
| Upheld | 5 |
| Partially upheld | 0 |
| Not upheld | 3 |
| Uphold rate | 62% |
| Last 30 days | 1 |
| Last 12 months | 6 |
| First decision | 2024-09-06T00:00:00+00:00 |
| Most recent | 2026-05-27T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Goods and services under S75 | 4 | 3 | 0 | 1 | 75% |
| 2 | Account administration errors | 1 | 1 | 0 | 0 | 100% |
| 3 | Irresponsible lending | 1 | 0 | 0 | 1 | 0% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor finance (PCP / HP) | 6 | 4 | 0 | 2 | 67% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6236193 | 2026-05-27T00:00:00+00:00 | Marsh FM LLP | hire purchase agreement | Not upheld |
| DRN-6137931 | 2026-03-11T00:00:00+00:00 | Marsh FM LLP | hire purchase agreement | Upheld |
| DRN-6059671 | 2026-01-13T00:00:00+00:00 | Marsh FM LLP | hire purchase agreement | Upheld |
| DRN-6050015 | 2026-01-06T00:00:00+00:00 | Marsh FM LLP | hire purchase agreement | Upheld |
| DRN-5737940 | 2025-09-29T00:00:00+00:00 | Marsh FM LLP | hire purchase agreement | Upheld |
| DRN-5158038 | 2025-06-19T00:00:00+00:00 | Marsh FM LLP | hire purchase agreement | Not upheld |
| DRN-5619426 | 2025-06-12T00:00:00+00:00 | Marsh FM LLP | Upheld | |
| DRN-4949380 | 2024-09-06T00:00:00+00:00 | Marsh FM LLP | hire purchase agreement | Not upheld |