Marsh Finance Limited: Ombudsman complaint record
42 published Financial Ombudsman decisions. 67% of them went the complainant's way.
At a glance
| Decisions published | 42 |
|---|---|
| Upheld | 26 |
| Partially upheld | 4 |
| Not upheld | 12 |
| Uphold rate | 67% |
| Last 30 days | 0 |
| Last 12 months | 20 |
| First decision | 2014-12-19T00:00:00+00:00 |
| Most recent | 2026-04-21T00:00:00+00:00 |
Most common claim types
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Goods and services under S75 | 20 | 13 | 1 | 6 | 68% |
| 2 | Irresponsible lending | 7 | 5 | 0 | 2 | 71% |
| 3 | Credit file / adverse marker disputes | 5 | 2 | 1 | 2 | 50% |
| 4 | PCP / HP mis-selling | 3 | 1 | 1 | 1 | 50% |
| 5 | Mortgage administration / arrears handling | 2 | 1 | 1 | 0 | 75% |
| 6 | Service failures generally | 1 | 1 | 0 | 0 | 100% |
| 7 | Debt collection practices | 1 | 0 | 0 | 1 | 0% |
| 8 | Account administration errors | 1 | 1 | 0 | 0 | 100% |
Products complained about
| # | Name | Complaints | Upheld | Partially upheld | Not upheld | Uphold rate |
|---|---|---|---|---|---|---|
| 1 | Motor finance (PCP / HP) | 40 | 24 | 4 | 12 | 65% |
Recent decisions
| Reference | Date | Firm | Product | Outcome |
|---|---|---|---|---|
| DRN-6092875 | 2026-04-21T00:00:00+00:00 | Marsh Finance Limited | hire purchase agreement | Upheld |
| DRN-6178339 | 2026-03-19T00:00:00+00:00 | Marsh Finance Limited | hire purchase agreement | Not upheld |
| DRN-5907555 | 2026-03-04T00:00:00+00:00 | Marsh Finance Limited | hire purchase agreement | Upheld |
| DRN-6091968 | 2026-02-26T00:00:00+00:00 | Marsh Finance Limited | hire purchase (car finance) | Upheld |
| DRN-6137540 | 2026-02-20T00:00:00+00:00 | Marsh Finance Limited | hire purchase agreement | Partially upheld |
| DRN-6056543 | 2026-02-11T00:00:00+00:00 | Marsh Finance Limited | hire purchase agreement / car finance | Upheld |
| DRN-6024390 | 2026-01-29T00:00:00+00:00 | Marsh Finance Limited | hire purchase agreement | Upheld |
| DRN-5933545 | 2026-01-26T00:00:00+00:00 | Marsh Finance Limited | hire-purchase agreement | Not upheld |