Veste

Marsh Finance & Commercial Limited: Ombudsman complaint record

36 published Financial Ombudsman decisions. 42% of them went the complainant's way.

At a glance

Decisions published36
Upheld14
Partially upheld2
Not upheld20
Uphold rate42%
Last 30 days3
Last 12 months17
First decision2016-05-12T00:00:00+00:00
Most recent2026-06-15T00:00:00+00:00

Most common claim types

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Goods and services under S75231111150%
2Irresponsible lending610517%
3PCP / HP mis-selling210150%
4Motor insurance, claim handling10010%

See every claim type

Products complained about

#NameComplaintsUpheldPartially upheldNot upheldUphold rate
1Motor finance (PCP / HP)331411844%

See every product

Recent decisions

ReferenceDateFirmProductOutcome
DRN-64017642026-06-15T00:00:00+00:00Marsh Finance & Commercial Limitedcar finance (hire purchase agreement)Upheld
DRN-63558022026-05-29T00:00:00+00:00Marsh Finance & Commercial Limitedhire purchase agreementPartially upheld
DRN-62456792026-05-25T00:00:00+00:00Marsh Finance & Commercial Limitedhire purchase agreementNot upheld
DRN-62662702026-05-15T00:00:00+00:00Marsh Finance & Commercial Limitedcar hire agreementNot upheld
DRN-60258862026-02-04T00:00:00+00:00Marsh Finance & Commercial Limitedhire purchase agreementUpheld
DRN-60308012026-01-06T00:00:00+00:00Marsh Finance & Commercial Limitedhire purchase agreement / motor financeUpheld
DRN-59593532025-11-27T00:00:00+00:00Marsh Finance & Commercial Limitedhire purchase agreementUpheld
DRN-59751212025-11-27T00:00:00+00:00Marsh Finance & Commercial Limitedhire purchase agreement (car finance)Not upheld